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Front of House Team Lead

2 months ago

Exeter, Devon, United Kingdom Wagamama Full time

Job Summary

We are seeking a highly experienced and motivated Front of House Manager to join our team at Wagamama. As a Front of House Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our team is motivated and engaged.

Key Responsibilities

  • Support the management team in developing and implementing strategies to drive sales and revenue growth
  • Lead and manage a team of front of house staff, providing coaching and development opportunities to ensure they are equipped to deliver exceptional service
  • Monitor and control labor costs, ensuring that they are in line with company targets
  • Manage inventory and supplies, ensuring that they are adequate to meet customer demand
  • Develop and implement processes to improve customer satisfaction and loyalty
  • Collaborate with the kitchen team to ensure seamless service delivery
  • Manage and resolve customer complaints in a professional and timely manner

Requirements

  • Proven experience in a front of house management role, preferably in a fast-paced restaurant environment
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent customer service skills, with a focus on delivering exceptional guest experiences
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work collaboratively as part of a team, with a focus on delivering results

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A fun and dynamic work environment
  • Discounts on food and drink
  • A pension scheme

The Wagamama Way

We are committed to creating a workplace culture that is inclusive, diverse, and respectful. We believe that our people are our greatest asset, and we are dedicated to providing them with the support and resources they need to succeed.