Parts Advisor
6 days ago
Job Title: Parts Advisor
Location: High Wycombe Area
Salary: £28,000 basic - OTE £32,000
Hours: 8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime)
About the Role:
Hawkfield Recruitment is currently working with a well-established automotive dealer group in the High Wycombe area. We are seeking an experienced Parts Advisor to join the Aftersales team.
Key Responsibilities:
- Customer Service: Answering inbound telephone calls promptly and qualifying customer requirements.
- Order Management: Confirming all customer details are recorded accurately on the system and amending where necessary.
- Complaint Resolution: Dealing with complaints and enquiries in a professional manner.
- Team Collaboration: Liaising with different departments to ensure customer satisfaction.
About You:
To be successful in this role, you will have:
- Excellent Communication Skills: A good telephone manner and ability to communicate effectively with customers.
- Technical Skills: Great computer skills and the ability to multi-task.
- Customer Focus: High levels of commitment to providing the best customer care.
- Positive Attitude: A positive and friendly attitude in the work environment.
Additional Benefits:
- Training and Development: Access to in-house training academy and The National Learning Centre.
- Career Progression: Opportunities for internal career progression across various brands and locations.
- Employee Benefits: Access to wellbeing portal, employee assistance programme, and standard company benefits.
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