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Digital Operations Support Specialist

2 months ago

Biggin Hill, United Kingdom Formula 1 Full time
Digital Operations Support Analyst

We are seeking a skilled Digital Operations Support Analyst to join our operations team at Formula 1 to deliver a high-quality customer experience across our digital products. The role will involve supporting operations during race weekends through proactive monitoring, triage, and fault resolution with both internal and external teams.

Key Responsibilities
  • Continual monitoring of live systems and processing of all trouble tickets related to incidents and problems.
  • Provide operational support during non-functional testing of the digital products.
  • Execute the operational procedures at race weekends to support live digital products.
  • Proactively monitor all elements of the OTT journey and digital products in conjunction with partner teams.
  • Be the 'voice of the customer' in Digital Operations - highlight non-standard user experience and work closely with customer services to provide advice and understand impact.
Requirements
  • ITIL v3/4 Foundation.
  • Experience in user-facing web applications.
  • Previous experience of Application Monitoring tools.
  • Ability to leverage tools to investigate and triage technical problems on mobile and web applications.