Technical Support Specialist

7 days ago


Hayes, Greater London, United Kingdom Hikvision UK & Ireland Full time

Job Summary

Hikvision UK & Ireland is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a pivotal role in supporting our distributors, integrators, and installers in the Adriatic region, ensuring that difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner.

Key Responsibilities

  • Provide technical support to distribution partners and installers in the Adriatic region on Hikvision products efficiently and accurately.
  • Research and explain possible solutions and/or alternatives, ensuring that clients feel supported and valued and their needs are addressed while adhering to all company policies and procedures.
  • Help and support with testing products and report the results to your line manager.
  • Maintain and develop the company's CRM system by ensuring all data relating to customers and support tickets are accurate and up-to-date.
  • Attend regular training and meetings to maintain and expand knowledge and performance level.
  • Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.

Requirements

  • IT network design skills, knowledge, and experience.
  • IT troubleshooting skills, knowledge, and experience.
  • IP CCTV system design skills, knowledge, and experience.
  • IP CCTV troubleshooting skills, knowledge, and experience.
  • Analogue CCTV system design skills, knowledge, and experience (desirable for existing systems and migration).
  • Analogue CCTV system troubleshooting skills, knowledge, and experience (desirable for existing systems and migration).

Competencies

  • A good team player who is able to work with other team members to achieve team targets.
  • Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations.
  • Positive attitude towards work.
  • High integrity.
  • A demonstrable passion for Information Technology.
  • Must be willing to relocate to Belgrade, Serbia.


  • Hayes, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewCompany: Rise Technical Recruitment LimitedJob DescriptionJob Title: Field Service Engineer (Electrically Qualified)Job Summary: We are seeking an experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients. Key Responsibilities:...


  • Hayes, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewCompany: Rise Technical Recruitment LimitedJob DescriptionJob Title: Field Service Engineer (Electrically Qualified)Job Summary: We are seeking a skilled Field Service Engineer with electrical experience to join our team in a Monday - Friday role. The successful candidate will have the opportunity to progress their career and boost earnings...

  • IT Support Specialist

    2 weeks ago


    Hayes, Greater London, United Kingdom TCC Global Full time

    About the RoleWe are seeking an entry-level IT Support Specialist to join our team at TCC Global. As a Junior IT Operations Analyst, you will play a key role in supporting business users with their IT needs, ensuring high-quality service delivery while working alongside experienced IT professionals on various projects and tasks.Key ResponsibilitiesProvide...


  • Hayes, Greater London, United Kingdom Technical Resource Solutions Ltd Full time

    Position OverviewService Engineering SpecialistCompany: Technical Resource Solutions LtdSalary: £34,000 - £40,000 + Overtime (Up to £50K OTE) + Door to Door Compensation + Manufacturer Training + Company Vehicle + Specialized Equipment + Laptop + Mobile DeviceThis is an excellent opportunity to enhance your skills and gain in-depth knowledge in a...

  • IT Support Specialist

    2 weeks ago


    Hayes, Greater London, United Kingdom TCC Global Full time

    About the RoleWe are seeking an entry-level IT Support Specialist to join our team at TCC Global. As a Junior IT Operations Analyst, you will play a key role in supporting business users with their IT needs, ensuring high-quality service delivery while working alongside experienced IT professionals on various projects and tasks.Key ResponsibilitiesProvide...


  • Hayes, Greater London, United Kingdom World Vision Full time

    Job OverviewThe Senior Customer Support Specialist will play a crucial role in addressing customer inquiries by diagnosing and resolving issues while supporting the ongoing technological requirements of all staff through effective help desk assistance. This position involves working with a diverse array of infrastructure products and fundamental networking...


  • Hayes, Greater London, United Kingdom World Vision Full time

    Job OverviewThe Senior Customer Support Specialist will play a crucial role in addressing customer inquiries by diagnosing and resolving issues while supporting the ongoing technological requirements of all staff through effective help desk assistance. This position involves working with a diverse array of infrastructure products and fundamental networking...


  • Hayes, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Opportunity: Mobile Operative TechnicianAbout the Role:Job Type: Full-timeIndustry: Technical ServicesJob Category: Installation and MaintenanceJob Summary:Rise Technical Recruitment Limited is seeking a skilled Mobile Operative Technician to join our team. As a Mobile Operative Technician, you will be responsible for the installation, assembly, and...


  • Hayes, Greater London, United Kingdom World Vision Full time

    Job OverviewThe Senior Customer Support Specialist will play a pivotal role in addressing customer inquiries by diagnosing and resolving issues while supporting the ongoing technological requirements of all staff through help desk assistance. This position involves working with a diverse array of infrastructure products and fundamental networking components....


  • Hayes, Greater London, United Kingdom World Vision Full time

    Job OverviewThe Senior Customer Support Specialist will play a pivotal role in addressing customer inquiries by diagnosing and resolving issues while supporting the ongoing technological requirements of all staff through help desk assistance. This position involves working with a diverse array of infrastructure products and fundamental networking components....


  • Hayes, Greater London, United Kingdom GSL Education Full time

    As an Educational Support Specialist, you will play a vital role in creating an inclusive and nurturing educational atmosphere for our learners. By working in close partnership with educators and other professionals, you will provide essential assistance to those requiring additional support. This position offers you the opportunity to significantly impact...


  • Hayes, Greater London, United Kingdom Teach Plus Full time

    Position: Educational Support SpecialistType: Full-time, 5 days per weekCompensation: Negotiable based on experienceAre you a committed and flexible Educational Support Specialist seeking a new opportunity? Teach Plus is collaborating with a reputable primary institution that is in search of an Educational Support Specialist to assist in Key Stage 2.This...


  • Hayes, Greater London, United Kingdom Templewood Recruitment Full time

    Care Support SpecialistTemplewood Recruitment is a prominent organization dedicated to delivering exceptional supported living solutions for individuals facing mental health challenges, behavioral difficulties, and learning disabilities. As a Care Support Specialist, you will be recognized as a "Key Worker," enabling you to offer a meaningful service to your...


  • Hayes, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewCompany: Rise Technical Recruitment LimitedJob DescriptionJob Title: Field Service Engineer (Electrically Qualified)Job Summary: We are seeking a skilled Field Service Engineer with electrical experience to join our team in a Monday - Friday role. The successful candidate will have the opportunity to progress their career and boost earnings...


  • Hayes, Greater London, United Kingdom Aspire People Full time £25,000 - £29,000

    Educational Support Specialist - Permanent RoleAre you an enthusiastic professional dedicated to supporting students with special educational needs? If you are looking for a fulfilling permanent role, we invite you to consider this opportunity.Role Overview:As an Educational Support Specialist, you will play a crucial role in fostering the academic and...


  • Hayes, Greater London, United Kingdom Clarus Education Ltd Full time

    Position OverviewLearning Support SpecialistClarus Education Ltd is seeking dedicated Learning Support Specialists to enhance our exceptional team within a leading Secondary School. This role is pivotal in providing tailored assistance to students, particularly those with varying needs, including Special Educational Needs (SEN).The ideal candidate will be a...


  • Hayes, Greater London, United Kingdom Smart Sharp Recruitment Ltd Full time

    Position OverviewSmart Sharp Recruitment Ltd is currently seeking dedicated Educational Support Specialists for various permanent full-time positions across multiple year groups, from early education through to year 6.Benefits: All school holidays are compensated.Requirements:Must possess a full-time working visa for the UK.Ability to successfully complete a...


  • Hayes, Greater London, United Kingdom Hikvision UK & Ireland Full time

    Job OverviewHikvision UK & Ireland is seeking a highly motivated and detail-oriented Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a pivotal role in supporting our distributors, integrators, and installers in the Adriatic region, ensuring that any difficulties or problems with our products and solutions are...


  • Hayes, Greater London, United Kingdom CHAMP Cargosystems Full time

    Job Description**Job Title:** Inside Sales Support Specialist**Company:** CHAMP Cargosystems**Job Type:** Full-time**Location:** London, UK (Hybrid)**About the Role:We are seeking a highly motivated and organized Inside Sales Support Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional support to...


  • Hayes, Greater London, United Kingdom CHAMP Cargosystems Full time

    Job Description**Job Title:** Inside Sales Support Specialist**Company:** CHAMP Cargosystems**Job Type:** Full-time**Location:** London, UK (Hybrid)**About the Role:We are seeking a highly motivated and organized Inside Sales Support Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional support to...