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Reception Team Member

2 months ago

Ashby de la Zouch, Leicestershire, United Kingdom Premier Work Support Full time
Premier Work Support Receptionist

We are seeking a highly skilled and professional Receptionist to join our busy front of house team at Premier Work Support. This is a temporary opportunity, however, there may be the possibility of permanent employment for the right candidate.

Key Responsibilities:
  • First Point of Contact: Act as the first point of contact on reception for clients and visitors, providing a professional and friendly service, and delivering an exceptional first impression.
  • Customer Service: Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond following the "yes-we-can" ethos.
  • Image and Service Representative: Provide the image and service representative of a 5-star business through smiling, professionally greeting clients and visitors, communicating clearly and effectively, taking pride in the reception area, and enjoying a professional business environment.
  • Reception Area Maintenance: Keep the reception area clean, tidy, and free from clutter and personal belongings in order to maintain a professional image.
  • Professional Image: Promote a professional, proactive, and positive image to the reception team at all times, acting as an ambassador.
  • Enquiries and Bookings: Deal with and resolve client and visitor enquiries, book services required for functions and events, and maintain the highest levels of personal presentation and appearance at all times.
  • Health and Safety: Be aware of Health and Safety responsibilities and assist with ensuring a safe working environment.
  • Teamwork: Attend team meetings on an ad-hoc basis, be polite, tactful, and diplomatic in all dealings with others, and possess the ability to communicate in a calm, professional manner and an excellent telephone manner and interpersonal communication skills.
  • Computer Literacy: Be computer literate in order to operate the reception systems to book meeting rooms using the Meeting room booking system.
  • Attention to Detail: Possess attention to detail, excellent time-keeping, and follow absence procedures, regular meeting room checks, and report any faults.
  • Client Procedures: Ensure that all Client site procedures and standards are met and action general concierge queries, i.e., meeting rooms, site facilities, taxi bookings, restaurant bookings, etc.
  • Teamwork: Work as part of the contracted teams (Housekeeping, Catering, Security, One Engineering Team).
  • Visitor Management: Inform the host of their visitors' arrival and escort visitors to their meeting room if needed.
  • Knowledge of Surrounding Area: Develop a knowledge of the surrounding area pertaining to the client's premises in order to provide an efficient service.
  • Client Operating System: Maintain and use the client operating system in accordance with guidelines and be extra vigilant and more aware of surroundings in terms of people, property, and premises.

Working Hours: Hours are from Monday to Friday, 08:00 to 17:00.

Apply Today: If this role is for you, please apply today.