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Software Implementation Specialist

2 months ago

Bristol, Bristol, United Kingdom Newton Blue Full time
About the Role

We're seeking a highly skilled Software Implementation Consultant to join our team at Newton Blue. As a key member of our delivery team, you will work closely with clients to understand their business needs and implement our award-winning software solutions.

Key Responsibilities
  • Client-Facing Work
    • Run workshops, demos, and showcases with client users and senior executives to understand their business requirements.
    • Capture and analyze clients' business and functional requirements and processes.
    • Design solutions for clients' future-state business operations.
    • Prototype and configure software to support clients' 'to-be' business processes.
    • Train customers on the software.
    • Proactively communicate with clients, including escalations of risks and issues.
  • Internal Responsibilities
    • Work with the support team to prepare handover before clients go live.
    • Collaborate with the development and QA teams to support product design, development, and testing.
    • Gather and document requirements for system enhancements, working alongside the development and delivery team.
    • Work with technical solutions consultants to provide functional context to system interfaces, solution architecture, and data migration.
    • Owning functional workstreams across one or multiple areas, such as claims, accounting, product, or policy.
    • Proactively communicate with colleagues.
Requirements
  • Proven experience as a client-facing software implementation specialist, ideally in the insurance or finance sectors.
  • Strong business analysis and problem-solving skills.
  • Excellent facilitation and interpersonal skills, including building consensus and demonstrating thought leadership.
  • Ability to quickly build relationships and rapport with the project team (internally and externally) and convey confidence to clients.
  • Excellent written skills, including documenting business requirements clearly, concisely, and to a high quality.
  • Knowledge/experience of implementing APIs and/or system integrations (real-time, file-based, etc.).
  • Experience in system integration of software to external 3rd parties.
  • Configuration of digital applications to client needs.
  • Strong presentation and oral communication skills, ideally with experience in running workshops.
  • Experience in training users in the use of software applications.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
Desirable Skills
  • SQL database querying and reporting.
  • Understanding of relevant technologies, particularly SQL and XML.
  • Knowledge of accounting terminology and processes.
  • Experience of cloud-based implementations and migrations.
  • Experience of business process redesign projects and business process modeling.
  • Health insurance knowledge, including knowledge of insurance industry integration formats.
  • Data analytics/mapping/migration.
  • Experience of working in an Agile software development environment.