Customer Service Ambassador

1 week ago


Belfast, United Kingdom Whitbread Group PLC (Costa Coffee, Premier Inn, Brewers Fayre) Full time
Job Description

Job Title: Customer Service Ambassador

Job Type: Permanent

Hours: 20 hours per week

Pay: Up to £11.79 per hour

Location: Premier Inn Belfast City Centre (Alfred Street)

About the Role:

We are seeking a Customer Service Ambassador to join our team at Premier Inn Belfast City Centre (Alfred Street). As a Customer Service Ambassador, you will be the friendly face of our hotel, responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their stay with us is enjoyable and memorable.
  • Assist with check-in and check-out procedures, responding to guest queries and resolving any issues that may arise.
  • Work collaboratively with the housekeeping team to ensure rooms are clean and tidy, and that guests have everything they need for a comfortable stay.
  • Participate in training and development programs to enhance your skills and knowledge, and to support the growth and success of our business.

What We Offer:

  • A competitive hourly rate of up to £11.79 per hour.
  • A guaranteed 20 hours per week, allowing you to plan your week with confidence.
  • Ongoing training and development opportunities to support your career growth and success.
  • A Whitbread Benefits card, offering discounts and rewards on a range of products and services.
  • A company pension and save as you earn scheme, helping you to save for your future.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Ability to work flexible hours, including evenings and weekends.


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