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Appointments Coordinator
2 months ago
We are seeking a highly skilled and dedicated Appointments Coordinator to join our Central Appointments Office team at Barts Health NHS Trust Whipps Cross. As the first point of contact for our patients, you will represent the Trust with your caring and helpful approach, providing a positive start to the patient pathway.
Main DutiesThe Appointments Coordinator is responsible for providing a patient-focused, effective, and efficient Central Appointments service to our patients, their carers, clinical teams, and core services. Key duties include:
- Registering and uploading referrals
- Booking and cancelling appointments
- Dealing with telephone enquiries
- Managing e-Referrals appointments
- Cancelling clinics and amending clinic slots
- Obtaining Minimum Data Sets
- Updating patient demographic details
- Preparing clinic profile change documentation for submission
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. We are committed to providing safe and compassionate care to our patients in east London and beyond. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation.
Person SpecificationThe ideal candidate will have:
- GCSE or equivalent in English and Maths
- Ability to use spreadsheets and computer systems
- Knowledge of outpatient national targets
- Previous experience working in an NHS environment (desirable)
- Previous experience of working in a service Appointment Centre (desirable)
The successful candidate will possess:
- Good verbal communication skills
- Good written communication skills
- Excellent telephone manner
- Ability to communicate effectively in a language other than English (desirable)
The Appointment Centre operates between 8.30 – 17.00 Monday – Friday. The post holder will work in adherence to the Trust Access Policy, Governance, and local Standard Operating Procedures.
