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Customer Resolution Specialist
2 months ago
About settle
At settle, we're dedicated to providing exceptional service to our residents. Our values of collaboration, kindness, trust, inclusivity, commitment, and pride guide everything we do. We foster a supportive and inclusive environment where everyone feels valued and empowered to contribute their best work.
The Role: Customer Resolution Partner
We're seeking a dedicated Customer Resolution Partner to join our growing team on a 12-month contract. In this role, you'll play a vital part in ensuring customer satisfaction by resolving complaints and providing exceptional support.
Responsibilities:- Collaborate with colleagues across various service areas to deliver prompt and effective resolutions for customers, keeping them informed throughout the process.
- Manage a high volume of customer complaints, ensuring they are acknowledged, investigated, and resolved fairly and efficiently.
- Analyze customer feedback and identify trends or recurring issues to contribute to process improvements and enhance service delivery.
- Maintain accurate records of all customer interactions and resolutions, adhering to established procedures and guidelines.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving abilities and a commitment to finding effective solutions.
- Proficiency in handling customer inquiries and resolving complaints in a professional and empathetic manner.
- Ability to work independently and as part of a team in a fast-paced environment.
Join settle and make a difference
