CAU Medical Secretary
4 weeks ago
Job Overview
We are seeking a highly organized and motivated individual to join our Ophthalmology team as a Band 4 Senior Booking Clerk on a 12-month secondment. As a key member of our team, you will play a pivotal role in managing the Ophthalmology CAU team at Maidstone Hospital.
Main Duties
Previous experience in CAU's and knowledge of how to book patients on to treatment lists is highly desirable. You will work closely with the CAU Team leader and Service manager to ensure the trust access policy is adhered to and that all admin-related Key Performance Indicators (KPIs) are met with remedial actions put in place when necessary.
You will support the CAU Lead, liaising with other departments, patients, and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.
Working for Our Organisation
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex.
We have a team of over 8,000 full and part-time staff and provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked us among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Person Specification
Qualifications
Essential Criteria
- Good education (to GCSE level)
Desirable Criteria
- NVQ 2 in customer services or administration or equivalent
Experience/Knowledge
Essential Criteria
- Administration or reception experience
- Word processing skills
- Good IT skills
- Aware of National Patient Access targets
- Experience in supervising staff
Desirable Criteria
- Excel spreadsheet skills
- Waiting list experience
- Outpatient experience
- Change management skills
- Experience of Patient Centre
- Experience of Choose & Book
- Knowledge of PTL (patient target Lists)
- Comprehensive Knowledge of Trust Access Policy
Skills
Essential Criteria
- Computer literate and has appropriate keyboard skills
- Customer care skills.
- Appraisal skills.
- Experience in staff training
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Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob OverviewWe are seeking a highly organized and motivated individual to join our Ophthalmology team as a Band 4 Senior Booking Clerk on a 12-month secondment. As a key member of our team, you will play a pivotal role in managing the Ophthalmology CAU team at Maidstone Hospital.Main DutiesPrevious experience in CAU's and knowledge of how to book patients on...
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Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full timeJob OverviewWe are seeking a highly organized and motivated individual to join our Ophthalmology team as a Band 4 Senior Booking Clerk on a 12-month secondment. As a key member of our team, you will play a pivotal role in managing the Ophthalmology CAU team at Maidstone Hospital.Main DutiesPrevious experience in CAU's and knowledge of how to book patients on...
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