Business Operations Manager

2 weeks ago

Leamington Spa, Warwickshire, United Kingdom Bank of America Full time

About the Role

This is a challenging and rewarding opportunity to lead a financial center and its employees on a day-to-day basis. As a key member of the Bank of America team, you will be responsible for operating as a business owner and fostering a team environment that is client-centric and risk-aware.

Key Responsibilities

  • Develop and manage a high-performing team, including proactive sourcing of candidates and talent development.
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
  • Manage business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
  • Drive operational excellence by engaging employees on business strategy.
  • Manage organizational priorities and effective execution.

Managerial Responsibilities

  • Break down barriers to create a more inclusive environment that supports company diversity and inclusion goals.
  • Challenge end-to-end process efficiency and effectiveness, champion data-driven decision-making, and remove obstacles to optimize operations.
  • Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
  • Inspect and challenge risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization.
  • Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance.
  • Efficiently allocate and manage resources across the organization to drive short- and long-term profitability.
  • Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
  • Mobilize organizational resources to deliver the full range of the bank's capabilities to meet client needs and gain competitive advantage.

Requirements

  • 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team.
  • An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborates effectively to get things done, building and nurturing strong relationships.
  • Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
  • Communicates effectively and confidently, and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients' needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Efficiently manages your time and capacity.
  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
  • Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
  • Can be flexible to work weekends and/or extended hours as needed.

Preferred Qualifications

  • 1+ years of management experience, including hiring, coaching, and developing direct reports.
  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
  • Bilingual skills.

Skills

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Work Schedule

1st shift (United States of America)

Hours Per Week

40

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