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Business Operations Assistant

2 months ago


Epsom, Surrey, United Kingdom ARC Full time
About the Role

This is an exciting opportunity to join ARC, a specialist in Financial Services recruitment, as an Administrator. The successful candidate will be responsible for the efficient and effective administration of Mortgage and Savings Accounts, including complex issues, commercial lending, registration, and relevant training of service team personnel.

Key Responsibilities
  • Work on all aspects of complex mortgage administration, including Buy to Let mortgages, Transfer of Equity, and Interest Only mortgage administration, which may involve liaising with customers.
  • Deal with all aspects of administration relating to Commercial Lending and mortgage arrears.
  • Undertake administration of all centrally managed reports, including any relevant research, correction, or communication that arises and any response management that may be required.
  • Assist with the training of departmental staff and get involved in process testing.
  • Liaise with external suppliers and maintain business relationships with third parties as required.
Requirements

Candidates must have previous complex administration experience and/or phones-based customer service experience, or be a recent graduate with some administration or customer service experience. Strong analytical skills, proficiency in MS Excel, and attention to detail are essential. The ideal candidate will be a team player with excellent communication skills and a positive attitude.

What We Offer
  • A competitive salary of £25,000 - £30,000 with bonus, pension, and free car parking.
  • 23-27 days holiday per year.
  • Initial training in the office, followed by a rota to work from home 1-2 days per week.