Customer Service Representative

5 days ago

County Down, United Kingdom Dennison Commercials Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Dennison Commercials Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Be the first point of contact for customers, greeting them in a courteous and professional manner
  • Generate, amend, and update service schedules and send reminders to customers
  • Manage vehicle and customer databases, ensuring accurate and up-to-date information
  • Book appointments for PSV services and monitor progress
  • Issue workshop job cards and track the status of vehicles in the workshop
  • Process and close out workshop job cards, assisting with invoicing and ensuring customer satisfaction
  • Make outbound sales and customer care calls to build relationships and promote our services
  • Create maintenance contract quotes and sell maintenance contracts to customers
  • Liaise with the Workshop Foreman to ensure efficient job planning and profitability
  • Contact customers to inform them of additional work required and provide accurate quotations
  • Contact customers upon job completion, explaining the work done and arranging vehicle collection or delivery
  • Ensure customer satisfaction through delivery of the Volvo 'Customer Commitments' and follow-up to assess service level satisfaction
  • Handle customer complaints in a courteous and efficient manner
  • Perform general administration duties, such as running reports, scanning and filing paperwork, and record archiving

About Us:

Dennison Commercials Ltd is a leading provider of heavy commercial vehicles in Northern Ireland, with a reputation for excellence and customer satisfaction. We are a family of businesses united in offering superior services in the commercial vehicle industry, with a legacy of over 50 years of growth and innovation.

Why Choose Us:

We offer a dynamic and multifaceted work environment, with diverse services spanning various facets of the commercial vehicle sector. Our commitment to customer satisfaction and innovation ensures a supportive and ethical work environment, with opportunities for growth and development.

Our Culture:

We value tradition, innovation, and excellence, and believe our staff are our most valuable asset. We appreciate the input of every member of the team and strive to reward hard work and good performance. Our benefits package includes:

  • Generous holiday entitlement
  • Cycle to Work Scheme
  • Access to a pension scheme with generous employer contributions
  • Healthcare benefits
  • Retail discount scheme
  • Free on-site parking at all our sites
  • Ongoing training and development opportunities and Volvo manufacturer training
  • A friendly work atmosphere within a real team environment
  • Long-term career prospects

Requirements:

  • Relevant service reception experience or experience working within a franchised car/heavy vehicle dealership
  • Existing mechanical knowledge is advantageous but not essential
  • GCSE standard or equivalent, including Maths and English
  • Strong administration skills
  • Excellent organisational skills and ability to adapt to changing circumstances
  • Ability to communicate effectively at all levels, both verbally and written
  • Ability to structure workload in an efficient manner
  • Confidence with telephone communication and polite and professional telephone manner
  • Excellent level of computer proficiency
  • Ability to work effectively as part of a team and with minimal supervision
  • Full driving licence

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