Customer Service Representative

2 weeks ago

County Durham, United Kingdom MTrec Recruitment Full time

Rewards and Benefits on Offer

  • Varied and interesting role
  • Monday to Friday working hours
  • Excellent company culture
  • Temporary to permanent position

MTrec’s New Client Opportunity

Our client is a successful and established company based in Crook, County Durham. They are looking for a Customer Service Representative to work with them on a full time, temp to perm basis. If you meet the person specification for the role below, please apply for an immediate response.

The Role you will be Doing

  • Ensure a high quality, customer focused service at all times
  • Show excellent communication skills with a wide range of customers, suppliers and colleagues
  • Liaise and maintain a good rapport with suppliers and couriers for both products and services
  • Use various IT systems such as Microsoft packages and in house company systems
  • Engage with customers to ensure needs are met and communicate back to ensure customer satisfaction
  • Manage complaints in a timely, professional manner
  • Have a professional manner when communicating over both the phone and emails
  • Respond to email enquiries regarding sales questions
  • Answer all incoming sales and customer service calls
  • Prepare finance options and applications for the company, and approve/cancel when applicable
  • Send payment emails to customers requesting payment on BACS orders
  • Gain an excellent product knowledge and efficiently assist customers
  • Partake in managing social media platforms
  • Support team members with payment queries
  • Support team with product knowledge

About You

  • Have previous experience in a customer service based role
  • Have excellent communication skills
  • Deliver an excellent customer experience at all times
  • Have knowledge of Microsoft packages
  • Be IT literate
  • Have the drive to maximise sales
  • Work collaboratively with the team to ensure high performance and a customer driven environment

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