Telecare Response Support Specialist

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Cambridgeshire County Council Full time

Role Overview

As a Telecare Response Support Specialist, your primary responsibility will be to address alerts from individuals requiring non-emergency assistance. Your duties will encompass:

- Assisting individuals in getting back on their feet after a non-injurious fall

- Providing urgent personal care in unforeseen situations

- Offering comfort and reassurance to those in need

- Responding to silent emergency calls

In addition, you will handle non-injury calls from emergency services and collaborate with our partner organizations.

This position necessitates adaptable working hours, including evening and weekend shifts, along with potential coverage for public holidays. The service operates around the clock.

Currently, we have the following contract options available:

  • 35 hours per week, with a base location in Cambridge.
  • 28 hours per week, based in Fenland.

Candidate Profile

We seek individuals who exemplify and promote exceptional standards of care, dedication, and effective communication. It is essential to recognize service users as unique individuals and uphold their dignity. A commitment to understanding and supporting diversity is crucial. We prioritize safeguarding and promoting the welfare of children and vulnerable adults, and we expect all team members to share this commitment.

This is an ongoing recruitment process, and applications will be reviewed regularly. We encourage you to submit your application promptly, as candidates will be evaluated shortly after submission, and the position may be filled as soon as a suitable candidate is identified.

Commitment to Diversity

Our organization is dedicated to serving the diverse communities of Cambridgeshire, and we aim for our workforce to reflect this diversity, which we believe enhances our service delivery and workplace environment.

Employee Benefits

We value our team members at Cambridgeshire County Council and offer a range of benefits beyond standard provisions such as annual leave, sick pay, and pension contributions:

  • A comprehensive wellbeing program addressing all aspects of health and wellness, accessible to your family.
  • The option to purchase up to 4 additional weeks of annual leave through a salary sacrifice scheme.
  • Flexibility in taking bank holidays to accommodate personal circumstances.
  • Opportunities for professional development, including apprenticeships and coaching.
  • Paid volunteering hours each year to positively impact the community during work hours.
  • Access to Peer Support Groups through our equality, diversity, and inclusion network.
  • Opportunities for Employee Recognition Awards.
  • An Our Cambs Rewards account, providing access to discounts and various schemes.

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