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Porter Assistant

2 months ago


Seaham, Durham, United Kingdom Seaham Hall Full time
Role Overview

We are seeking a skilled and flexible Porter to join our Front of House team at Seaham Hall, providing exceptional customer care for our guests.

Key Responsibilities
  • Provide quality service to guests, ensuring a 5-star experience
  • Cover holidays and shifts as required, including weekends and bank holidays
  • Work effectively with management, staff, and guests in a professional manner
  • Be a team player, comfortable with lone-working and shift-based rota work
  • Ensure the resort's high standards are maintained at all times
Requirements
  • Previous hospitality experience required, minimum 1 year
  • Full driving license required, due to car insurance purposes
  • Excellent customer service and communication skills
  • Attention to detail and ability to work independently
  • Fluent and clear spoken English, with good written English and telephone manner
Benefits
  • In-house training and development opportunities
  • Exciting opportunity to work for an award-winning business
  • Reward and recognition scheme, including Hospitality Rewards and B&Q discount card
  • Inclusion in charity events and fundraising
  • Workplace wellness programme
  • Be part of our Sustainable Team scheme, prioritising people and planet
  • Up to 20% team member discount off gift vouchers and spa experiences
  • Work-based pension scheme subject to criteria
  • Uniform provided
  • Free onsite parking
  • Monthly and annual team incentives and reward schemes