Technical Field Service Specialist, Laboratory Automation Systems
3 weeks ago
Job Summary:
This is an exciting opportunity to join a leading global manufacturer of laboratory automation systems as a Field Service Engineer, responsible for providing technical support and maintenance to customers in the clinical diagnostics, biopharmaceutical, and research sectors.
About the Role:
- Provide technical support and maintenance to customers, including service, installation, breakdown, repair, and calibration of laboratory automation systems.
- Support scientific products located at customer sites, including pathology departments, university research, laboratories, and pharmaceutical environments.
- Work closely with customers to understand their needs and provide solutions to ensure optimal system performance.
- Collaborate with internal teams to resolve technical issues and improve system design.
- Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction.
About You:
- Minimum of 2 years of experience in a customer-facing field service engineering capacity, preferably in a high-value electronics or electro-mechanical capital equipment environment.
- Qualification in engineering, electronics, or a science-based subject to a minimum of ONC level.
- Strong technical knowledge of laboratory automation systems and equipment.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
About the Company:
Our client is a global leader in the laboratory automation industry, known for their innovative products and excellent customer service. They offer a welcoming and inclusive working environment, with opportunities for personal development and career progression.
What We Offer:
- Competitive salary and bonus structure.
- Company car and hybrid options available.
- Pension and healthcare benefits.
- Life insurance and phone, laptop, and holiday allowances.
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