Assistant Claims Manager
1 month ago
AXA Group is seeking an experienced Assistant Claims Manager to join our team. As a key member of our Motor Claims department, you will be responsible for managing a small claims team and providing support to the Motor Claims Manager in the day-to-day running of the team.
Key Responsibilities:- Manage a small claims caseload and provide guidance, instruction, and development pathways to direct reports.
- Pro-actively manage a small claims caseload and provide technical expertise and audit excellence for all direct reports.
- Collaborate with Claims Leadership, including AXA Group Management, Claims Handlers, Underwriters, Actuaries, Legal, CDAG, and other departments to deliver the best customer experience.
- Manage and oversee key partners, ensuring quality of service in all jurisdictions and compliance with contractual obligations.
- Manage and oversee other partners in all jurisdictions, including Adjusters, Lawyers, and other experts, facilitating delivery of the service level committed to.
- Manage your own portfolio of claims and oversee those of your direct reports, including trend analysis, large loss reporting, Watchlist, and RTM meetings.
- Assist the Motor Claims Management Team with strategic relationships with Brokers, clients, Actuaries, Practice, and Underwriters relative to the portfolio.
- Work with the Delegated team and Claims Management on deliverables for the Group Standard requirements, ensuring effective implementation and oversight throughout.
- Continuously enhance and develop relationships with delegated partners to ensure service delivery.
- Work with Delegated Authority Team to review and improve documentation and process for onboarding, oversight, and removal of key partners.
- Support underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.
- Review, evaluate, and manage external vendor relationships by portfolio.
- Oversight of Enterprise Shared Services, including monitoring progress, providing advice, and guidance to ensure high customer service levels are maintained.
- Maintain necessary reporting and controls across the team and ensure the AXA XL Claim Alert process is followed.
- Drive a culture of continuous improvement and learning.
- Work with Management, Claims Legal, and handlers to identify and select appropriate counsel, pro-actively managing litigation strategy on largest/complex claims.
- Manage workload and resource allocation across direct reports, considering expertise, claim complexity, workload, and other considerations.
- Assist Motor Claims Manager to project manage key initiatives within the product line and execute within agreed timescales.
- Active participation and accountability for the Quality Review Process for the area of responsibility, continually looking for ways to improve.
- Provide superior customer service to policyholders and brokers, ensuring the same high customer service standards are upheld by all colleagues.
- Focus on direct reports' performance, development, and success, actively involving technical coaching, as well as wider development, including identification and progression of high performers and promotion of a culture of constructive feedback within the team.
- Participate in Extended Claims Leadership meetings as well as on global strategic projects as required.
- Validate and authorize absence on the team during Manager's absence, ensuring calendars and records are up to date.
- Group Standards: In addition to the exacting standards of the GCHP, the role will include the ongoing management and delivery of the AXA Group Standards, engaging with the Management and Leadership teams, and adapting to changing expectations.
- ACII or Bachelor's degree desired but not essential.
- Experience in handling Accident Damage and Third Party Property Damage, including Credit Hire.
- Experience influencing and leading the Market.
- Good knowledge of the UK legal framework.
- Experience implementing new market initiatives and managing change.
- Project management and performance delivery.
- Experience in completing internal audits.
- Influencing & Negotiation.
- Critical & Strategic Thinking.
- Communication.
- Organisation.
- Continuous Improvement.
AXA Group is a leading global insurance company, providing a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.
We partner with those who move the world forward, combining innovative and flexible approaches to risk solutions.
We are committed to inclusion and diversity, creating a workplace where everyone feels valued, respected, and empowered to succeed.
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Ipswich, Suffolk, United Kingdom AXA Group Full timeJob Title: Assistant Claims ManagerAXA XL is seeking an experienced Assistant Claims Manager to join our team in Ipswich, UK. As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the day-to-day running of the team.Key...
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