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Overnight Operations Supervisor

3 months ago


Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time

Are you passionate about delivering outstanding service and possess a keen analytical mind for financial management? If you thrive in a night-time environment, this opportunity could be your next career move with one of the premier hotel groups in the industry.

Grupo Mantra is excited to announce a vacancy for a dedicated and career-oriented individual to join our dynamic team as an Overnight Operations Supervisor. We are looking for a proactive, engaging, and detail-oriented professional to take on this pivotal role. This position is based at one of our stunning properties, renowned for its breathtaking views and vibrant atmosphere, attracting a diverse clientele seeking memorable experiences.

Do you excel at creating unforgettable guest interactions? This is a full-time, permanent position.

Key Responsibilities:

  • Greet all guests warmly and efficiently upon arrival.
  • Address guest inquiries and provide valuable information.
  • Manage the check-in and check-out processes, ensuring accurate account settlements.
  • Generate and present precise financial and yield reports as required.
  • Oversee hotel operations during night shifts in the absence of senior management.
  • Contribute actively to achieving the hotel’s targets and objectives.
  • Conduct audits of front office and food & beverage operations in line with established policies.
  • Ensure the integrity of the Night Audit process through diligent oversight.
  • Maintain proficiency in Front Office systems and emergency protocols.
  • Execute daily banking processes in accordance with hotel accounting standards.
  • Ensure guest requests, including special arrangements, are communicated to relevant departments.
  • Record guest feedback accurately and address any issues promptly.
  • Uphold guest security and privacy at all times.
  • Perform regular checks throughout the hotel to ensure safety and comfort.
  • Handle room service orders efficiently.
  • Participate in health and safety discussions as per hotel protocols.
  • Manage invoicing for travel agents and follow up on outstanding accounts.
  • Communicate effectively with supervisors during shift changes.
  • Conduct regular floor checks to ensure guest safety and manage noise levels.

Ideal Candidate Profile:

  • Previous experience in a supervisory role within hotel operations.
  • Current certification in General Management or willingness to obtain one.
  • Valid First Aid certification.
  • Strong interpersonal skills and a genuine enthusiasm for customer service.
  • Professional appearance and demeanor.
  • Creative thinker with a knack for exceeding guest expectations.
  • Highly organized and efficient in managing tasks.
  • Ability to maintain composure and efficiency under pressure.
  • Excellent communication skills.
  • Up-to-date knowledge of health and safety regulations.
  • Team-oriented with a collaborative spirit.

What to Expect at Grupo Mantra:

As a leading name in the hospitality sector, Grupo Mantra offers a diverse range of accommodations, from luxurious hotels to comfortable mid-range options. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Our team members are integral to our success, and we are committed to fostering a supportive and rewarding work environment.

In return for your dedication and hard work, we provide competitive compensation, opportunities for career advancement, and employee discounts across our extensive portfolio of hotels and resorts.

Join us at Grupo Mantra and be part of our exciting journey