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Client Relations Administrator
3 months ago
About Bionic Services Ltd
At Bionic Services Ltd, our mission is to simplify the essential services for business owners. Leveraging cutting-edge technology, expert human support, and comprehensive data analysis, we connect business owners with optimal solutions for their energy, connectivity, insurance, and financial needs.
We aim to be the go-to resource for all business essentials, striving to 'earn the lifetime loyalty of British businesses'. Our partnerships with leading price comparison platforms ensure that we deliver top-notch energy switching services.
Position Overview
We are seeking a proactive individual to join our commercial operations team as a Supplier Liaison Advisor (Sales Administrator). This role is pivotal as it serves as the primary contact between our clients and energy suppliers, ensuring seamless contract activations facilitated by our sales team. Joining our high-performing team presents an excellent opportunity for personal and professional development.
Key Responsibilities
- Act as a liaison between clients and suppliers to address any issues or delays during the supplier transition process.
- Collaborate with clients to collect any necessary information for a smooth contract transition.
- Coordinate with suppliers to ensure accurate recording of client terminations in our systems.
- Review and manage outstanding contracts to ensure our records reflect current information.
- Identify and propose process enhancements to resolve underlying operational challenges.
- Provide training and support to colleagues in sales and other operational teams to mitigate recurring issues.
- Work collaboratively with various teams to maintain high performance and operational efficiency.
Candidate Profile
- Proven experience in customer support or administrative roles, with a track record of effectively resolving client inquiries and delivering exceptional service.
- Strong time management, attention to detail, and multitasking abilities, enabling the handling of multiple priorities while ensuring accuracy.
- Preferred experience in contract management, with a solid grasp of contract terms and legal responsibilities.
- A proactive approach to work, consistently seeking ways to enhance productivity and address potential issues before they escalate.
- Demonstrated success in meeting targets, with the potential to earn monthly performance bonuses.
Interview Process
- Self-Recorded Video Interview
- Virtual Conversation with Talent Acquisition
- Online Assessment for Verbal and Numerical Reasoning
- Final Stage Interview with the Hiring Manager
Working Environment
Bionic Services Ltd boasts a dynamic work environment, filled with passionate individuals dedicated to collaboration, creativity, and mutual support. We uphold high standards and strive to be the best versions of ourselves every day.
Employee Benefits
We recognize that our employees are our greatest asset, and our benefits reflect our appreciation:
- Comprehensive health and wellness programs, including private healthcare and an Employee Assistance Programme.
- Generous leave policies, including annual leave, family leave, and charity volunteering days.
- Flexible working arrangements and a hybrid work model.
- Financial benefits, including a pension scheme, life assurance, and various loan options.
- Recognition programs to celebrate high performers and long service.
