Account Manager/Senior Account Manager
1 month ago
We are seeking an experienced Account Manager or Senior Account Manager to join our team at The Fix Creative Ltd. As a key member of our team, you will be responsible for overseeing and managing the planning and delivery of account activities and programmes to meet client objectives.
Key Responsibilities- Deliver multiple projects on brief, on time and on budget, with minimal guidance from Account Director or Business Unit Director
- Ensure development and use of working project plans to ensure timely delivery
- Recommends what is feasible in terms of deadlines and budgets
- Lead the team to ensure agency and client standards, compliance and approval processes are consistently observed
- Develop and critique briefs, presentations, copy, to ensure they are consistent with project objectives
- Regularly review work process with team (up and down)
- Identify potential issues in project delivery and develop contingency plans
- Provide valuable input to programmes at a strategic level
- Ensure programmes are consistent with client objectives, key messages and brand strategy and are set up to achieve KPIs
- Understand the brand strategy and can recommend a med comms strategy to support it, leading on internal brainstorms on the account
- Understand the disease area, key brand data and competitor landscape to brief KOLs writers/editorial team, freelancers and suppliers so that compelling content is created to meet the brand objectives
- Contribute to the growth of the account through proactive suggestion of ideas, programmes and solutions that will help the client achieve objectives
- Provide expertise to team re estimating and budgeting
- Ensure estimates for new projects are comprehensive and accurate, using learnings from previous projects to improve accuracy and is confident to justify budgets to clients
- Ensure full financial management including reconciliations and invoicing using the financial systems in place
- Ensure specifications are in place for all projects, signed off by clients and regularly reviewed to identify any scope creep
- Proactively identifies over/underspends with recommended solutions and can discuss confidently with clients to resolve
- Lead work getting done through others
- Provide a guiding role for AM/SAE/AE
- Is recognised as a role model by peers
- Plans and leads internal planning meetings
- Delegate work appropriately to the right people (up and down)
- Identify pressure points and recommends/ensures that the necessary resources are in place including editorial support and freelancers
- Proactively recommends improvements in work processes
- Plans and manages client liaison
- Is confident to influence and guide client decision making
- Is trusted by the client as the main or senior contact for programme delivery ensuring appropriate and effective communication via the channels available
- Builds rapport and relationship with client
- Ensures there is a plan in place to manage regularity and type of contact with the client
- Identifies and actively manages potential issues and recommends solutions
- Proactively looks at how we add value for the client
- Engages with opinion leaders confidently, briefing them in line with programme objectives & brand strategy and managing pushback and challenging discussions
- Ensures appropriate and effective communications with KOLs using the available channels
- Ensures all communications with KOLs support a positive relationship with Agency and Client
- Supports business development (new accounts in current client companies & new companies)
- Follows the account development process using the tracker to plan and track progress of opportunities on own accounts
- As required oversees or conducts research, contributes to internal meetings and supports the development of proposals for new business
- Is proactive in identifying potential opportunities and asking for referrals
- As required attends pitches, presenting on various aspects of the proposal
- Line manages one or more junior members of the team, ensuring clear objectives are set, 121s are held at least monthly, a career discussion happens annually and appraisals are conducted on time and to process
- Supports new team members, either by being a buddy, or helping with one or more elements of the induction of a new joiner
- Assists in monitoring workloads and development opportunities of junior team members and flag to senior team members as appropriate
- Presents internally and leads meetings where required
- Adheres to and supports the core company values of Ambition, Accountability, Collaboration, Agility and Quality and helps to instil within the team
- Flexible working - working 1-2 days a week in the office on average
- Pension package in line the UK requirements and where additional contributions can be made through salary sacrifice to optimise efficiency
- Private healthcare scheme available to employees and extendable to family members
- Holiday flexibility – you can buy or sell up to 4 days of their holiday depending which they value most
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