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Support Team Lead

2 months ago

Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

Job Title: Technical Solutions Expert

Job Summary:

Kerridge Commercial Systems is seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our support team, you will be responsible for providing technical support and training to our customers, ensuring they receive the best possible service.

Main Responsibilities:

  • Provide technical support and training to customers via phone, email, and in-person
  • Develop and maintain relationships with customers to ensure their needs are met
  • Work closely with internal stakeholders to resolve customer issues and improve processes
  • Collaborate with the product development team to identify areas for improvement and provide feedback
  • Stay up-to-date with the latest technology and industry trends to ensure our customers receive the best possible service

Requirements:

  • Minimum of 2 years of experience in a similar role
  • Strong technical skills and knowledge of software applications
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us:

Kerridge Commercial Systems is a leading provider of business management solutions for distributors, suppliers, resellers, wholesalers, and merchants. We are committed to delivering high-quality products and services that meet the needs of our customers.

Equal Opportunities:

Kerridge Commercial Systems is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.