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About The Rank Group
The Rank Group is a leading gaming and entertainment company that operates a number of popular brands, including Grosvenor Casinos. Our venues are located throughout the UK and offer a range of gaming, entertainment, and hospitality options.
About the Role
We are seeking an experienced Operations Manager to join our team at Grosvenor Casinos. As an Operations Manager, you will be responsible for supporting the General Manager in maximizing performance across all areas of the casino, with a focus on the Hosting Team.
Key Responsibilities
- Provide an excellent product and customer experience through all hosting activities in the casino, while upholding the principles of safer gambling.
- Support the Management Team in driving the performance of the casino, measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Help build a highly capable management team who are fanatical about safer gambling, customer excellence, and a quality product.
- Assist in the recruitment and development of a strong team of multi-skilled employees, ensuring they deliver the Grosvenor brand experience across sales, leisure, and food and beverage.
- Proactively drive sales and control margin and costs to drive casino profitability.
- Ensure the casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling.
Requirements
- PML holder with previous casino experience.
- Previous team leadership experience within a service-driven environment (Hospitality, Entertainment, Leisure, F&B, or similar).
- Customer-focused with experience in delivering excellent service in hosting activities, front of house/reception, F&B, etc.
- Good at managing change and building a positive culture.
- Previous experience of promotional events and managing/directing a customer-oriented retail business to a wide range of customers, including VIPs and regular visitors.
- Excellent communicator, able to collaborate with the wider business.
- Sound commercial and financial acumen.
- Values and personally demonstrates behaviors that support and encourages inclusion and diversity.
- Flexibility to work at peak times (evenings, nights, and weekends) as required by the business.
What We Offer
- Competitive Salary: We value your contributions and offer a competitive salary that recognizes your hard work and dedication.
- Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarize you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.
