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Academic Library Liaison Officer

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom ONLY FE Full time
About the Role

We are seeking a highly skilled and enthusiastic Academic Library Liaison Officer to join our team at ONLY FE. As a key member of our library team, you will play a vital role in creating a welcoming and positive experience for our customers, assisting students and staff in making full use of our resources, and embracing the latest technologies to enhance their learning experience.

Key Responsibilities
  • Develop and maintain strong relationships with teaching staff across the college to develop a responsive service that enhances and supports curriculum needs.
  • Liaise with the Digital Resource Lead to plan and deliver a program of activities for students and staff on a range of learning topics.
  • Work with a wide range of individuals, responding to individual needs, and demonstrating excellent interpersonal and communication skills.
  • Assist students and staff in making full use of our resources, including online databases, e-journals, e-books, and websites.
  • Experience in the use of a range of IT packages and systems, and working in a customer-focused environment is essential.
Requirements
  • Excellent interpersonal and communication skills are essential to enable you to develop professional links with a wide range of individuals, at a variety of levels.
  • Knowledge of using and exploiting a range of online resources, including databases, e-journals, e-books, and websites.
  • Experience in the use of a range of IT packages and systems, and working in a customer-focused environment is essential.
  • A minimum level 2 or equivalent qualification in literacy and numeracy, and a customer service or administrative qualification at Level 2 or above, or willingness to work towards within two years of appointment.
What We Offer
  • A wide range of benefits and support, including regular staff physical activity sessions, reduced-price gym membership, cycle to work scheme, family-friendly policies, free eye tests, and contribution to VDU-use-only glasses.
  • A full range of discounted professional hair and beauty services provided by the Academy Salon, and a professional bakery offering a variety of fresh breads, cakes, and ready meals.
  • An Employee Assistance Programme with a 24/7/365 helpline for advice and support.