Retirement Living Assistant

3 days ago

Southport, Sefton, United Kingdom Riverside Full time

About the Role

Riverside is seeking a skilled Retirement Living Assistant to join our team. As a key member of our housing management team, you will be responsible for providing exceptional customer service and ensuring the smooth delivery of our comprehensive housing management service.

Key Responsibilities

  • Act as the initial point of contact for customers, providing a professional and supportive approach.
  • Assist in the provision of comprehensive housing management, including working with tenancy agreements and maintaining accurate records.
  • Carry out day-to-day office administration functions to ensure confidentiality and security of customer information.
  • Report repairs and maintenance needs on behalf of customers, following agreed procedures.
  • Assist in monitoring and delivering service contracts, including lifts, heating, fire equipment, and gardening.
  • Work in line with health and safety standards, monitoring and reporting any discrepancies.
  • Promote and encourage customer involvement, consultation, and communication.
  • Conduct regular site inspections to monitor standards of maintenance and cleanliness.
  • Use appropriate IT systems and maintain professional and timely records.
  • Adhere to Riverside's safeguarding policies and procedures in every aspect of service delivery.
  • Monitor and meet relevant health and safety standards in properties.
  • Work with colleagues to ensure key performance indicators are met.
  • Travel to provide cover to other schemes as required.
  • Ensure compliance with Riverside's Equality and Diversity policy.
  • Understand your role in the organisation and be accountable for your contribution to service delivery.
  • Undertake personal development and training as necessary.

Requirements

  • Experience working in a customer-focused environment.
  • Excellent communication skills.
  • Experience of working with vulnerable and older people.
  • Flexible and responsive attitude.
  • Basic proficiency in Microsoft Office, including Word and Excel, and a willingness to learn specific IT systems used within Care and Support.

About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living. We need the best people on board to help us deliver our mission.

Why Work with Us

  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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