Care Coordinator
1 week ago
We are seeking a highly skilled and experienced Care Coordinator to join our Homecare Service team at Excelcare Holdings. As a Care Coordinator, you will play a vital role in ensuring the delivery of high-quality care to our service users.
Key Responsibilities- Proactively manage new care package referrals and allocate Homecare care workers' rotas and workloads on our electronic management system.
- Match care workers to service users based on care need, skills, experience, and personalities.
- Maintain effective links and communication with local authority teams, care workers, service users, relatives, and other relevant stakeholders.
- Follow up on any concerns raised by care workers and liaise/referee to appropriate professionals, including GPs, OTs, and DNPs.
- Ensure care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively.
- Maintain efficient administrative systems and records.
- Implement and monitor all care packages and care plans as detailed within individual service agreements.
- Record and report any complaints while ensuring that all quality standards, complaints, and comments are dealt with promptly.
- Deal with emergencies arising from the service.
- Manage the Homecare service and staff in accordance with the organisation's aims and objectives, policies, and procedures.
- Assist in reviews of all Homecare care worker inductions and training needs on a regular basis to meet the annual training requirements.
- Monitor and record absence for allocated staff.
- Carry out regular supervision and monitoring of Homecare care workers in line with the service's registration requirements.
- Provide an emergency 'On Call' service as per rota.
- Undertake quality assurance processes, including telephone monitoring calls and care record audits.
We are looking for a candidate with previous experience working as a Care Coordinator or considerable experience within Home Care. You should have a good understanding of CQC regulations and requirements.
You will need to possess excellent IT skills and competency in Microsoft Office packages as well as databases or people rostering systems. Excellent verbal and written communication skills with an eye for detail ensuring accuracy of data are also essential.
You should be able to work under pressure with changing demands that require you to be responsive and flexible. Excellent people skills with the ability to provide an exceptional level of service are also required.
Benefits- 28 Days holiday including bank holidays.
- A Business Parking Permit, allowing you to park more easily in the community.
- Up to 50% enhancement to pay on bank holidays.
- DBS certificate paid by Excelcare.
- Contributory pension scheme.
- Annual salary review.
- Refer a Friend Scheme rewarding up to £500 for every person you refer.
- Comprehensive induction programme.
- Employee of the month scheme - £100 for outstanding contribution.
- Free learning and development, with opportunities for progression.
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