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Patient Care Specialist
2 months ago
Job Type: Full-time
Pay: Up to £50,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Responsibilities:
Prospect EngagementProactively reach out to potential patients through various channels, including calls, emails, and in-person consultations, to introduce them to our clinic and discuss their cosmetic dental needs.
Education and AdviceEducate patients about the benefits of cosmetic dentistry, explain available treatment options, and provide guidance on the best course of action to achieve their desired results.
Building RelationshipsCultivate strong relationships with prospective patients by demonstrating empathy, trustworthiness, and expertise, earning their confidence and fostering long-term loyalty to the clinic.
Treatment CoordinationCollaborate with clinical staff and treatment coordinators to coordinate appointments, schedule procedures, and ensure a seamless patient experience from consultation to treatment completion.
Upselling and Cross-SellingIdentify opportunities to upsell additional services or treatments that complement the patient's cosmetic dental plan, maximising revenue and enhancing the patient's overall experience.
Follow-Up and Relationship ManagementMaintain ongoing communication with patients throughout their treatment journey, providing updates, addressing concerns, and soliciting feedback to ensure satisfaction and retention.
Sales Pipeline ManagementTrack and manage leads, enquiries, and sales opportunities using CRM software, maintaining accurate records and following up systematically to progress prospects through the sales funnel.
Market Research and AnalysisStay informed about industry trends, competitor offerings, and market dynamics, conducting market research and analysis to identify opportunities for growth and differentiation.
Performance ReportingGenerate regular reports on sales activities, conversion rates, revenue projections, and other key performance indicators, providing insights and recommendations for optimising sales strategies and tactics.
Requirements:
- Sales: 2 years (required)
Work Authorisation:
- United Kingdom (required)
Ability to Commute:
- Loughborough (required)
Work Location:
Hybrid remote in Loughborough
