Account Manager

14 hours ago

London, Greater London, United Kingdom Reward Full time
Job Title: Account Manager

Join our team at Reward and take on the exciting challenge of managing client relationships and driving profitable incremental sales to retailers.

About the Role

We are seeking a highly motivated and experienced Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with household brands, delivering strategic campaigns, and managing data insight projects.

Key Responsibilities
  • Client Relationship Management
    • Build strong relationships with clients and deliver tailored solutions to meet their needs.
    • Manage client onboarding and implementation to ensure a smooth transition and successful product and service delivery.
    • Develop and execute strategic account plans to achieve client objectives and drive business growth.
    • Monitor and analyze account performance, providing regular reports on progress, challenges, and opportunities.
  • Strategic Planning and Growth
    • Identify opportunities for upselling and cross-selling additional products and services to existing clients.
    • Develop and execute strategic account plans to achieve client objectives and drive business growth.
  • Performance Monitoring and Reporting
    • Monitor and analyze account performance, providing regular reports on progress, challenges, and opportunities.
    • Conduct regular reviews with clients to ensure their needs are being met and to address any concerns.
  • Contract Management
    • Manage contract renewals and negotiations, ensuring all terms are met and clients are informed of any changes.
    • Ensure contracts are up to date and accurately reflect the terms agreed upon with clients.
  • Issue Resolution
    • Address and resolve any client issues or complaints quickly and effectively.
    • Proactively identify potential problems and implement solutions to prevent them.
  • Market and Industry Knowledge
    • Stay informed about industry trends, market conditions, and competitors to provide clients with relevant insights and advice.
    • Have a great understanding of the advertising, loyalty, performance marketing, and digital media space.
    Requirements
    • Account management experience, with a history of exceeding lead targets.
    • Strong communication skills via phone and email.
    • Proven creative problem-solving approach and strong analytical skills.
    • Strong desire and ability to move up within a sales organization.
    • Proficiency with CRM software.
    • Solid understanding of the advertising, loyalty, performance marketing/digital media space.
    • A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities.
    • A convincing and influential communicator. Bright, quick thinking, and self-confident.
    • Tight organizational and time management skills.
    • Great business sense and the ability to work to budgets.
    • Great team player.
    • Energy and passion for the digital marketing space.
    • Sociable and trustworthy.
    • Excellent written and spoken English.
    Benefits
    • Annual Leave: 25 days + bank holidays.
    • Company holiday: 3 additional days off between Christmas & New Years.
    • Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
    • Flexible working options: we are operating a hybrid working model with 3 days a week from the office.
    • Pension: Hargreaves Lansdown – 6% matched contribution.
    • Employee share scheme.
    • Generous family-friendly cover.
    • Private healthcare - Bupa.
    • Income protection.
    • Critical illness cover.
    • Life insurance cover.
    • Dental cover.
    • Optical cover.
    • Yulife app for access to employee wellbeing and discounts.
    • Perks at Work, cashback/discount shopping site.
    • Employee referral scheme.
    • Salary sacrifice program which includes cycle to work scheme, electric car scheme, and season ticket loans.
    • Volunteering program.
    • Company events i.e. Christmas party, all-company event, and other social/hosted events during the year (we have an active social committee).
    • Team socials.

We are a global leader in customer engagement, helping brands to create customers of the future. Our vision is to make everyday spending more rewarding, making every interaction count, delivering billions in rewards.

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