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Hospitality Ambassador

2 months ago

London, Greater London, United Kingdom RBH Hospitality Management Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant at The J Marylebone London. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Service: Provide timely, efficient, and knowledgeable service to guests, responding to their needs and resolving any issues that may arise.
  • Team Collaboration: Work closely with other departments, including Reception, Food and Beverage, and Nights Team, to ensure a cohesive and efficient service delivery.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management to ensure a positive and professional service environment.
  • Adaptability: Demonstrate a flexible and adaptable approach to work, being willing to take on new challenges and responsibilities as required.
Requirements
  • Communication Skills: Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with guests and colleagues.
  • Customer Service Experience: Have previous experience in a customer-facing role, preferably in the hospitality industry.
  • Teamwork: Be able to work effectively as part of a team, demonstrating a positive and supportive attitude towards colleagues.
  • Computer Literacy: Have basic computer skills and a professional telephone voice.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including pension and free meals on duty.
  • Training and Development: Opportunities for training and development to enhance your skills and knowledge.
  • Flexible Working: Flexible working arrangements to support a healthy work-life balance.
About Us

RBH Hospitality Management is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates who share our values and are passionate about delivering exceptional guest service.