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Windows Server and Desktop Support Specialist

2 months ago

London, Greater London, United Kingdom Allied Worldwide Full time
Job Description

We are seeking a highly skilled Windows Server and Desktop Support Engineer to join our team at Allied Worldwide.

Key Responsibilities:

  • Provide 2nd Line onsite desktop and application support services to end users.
  • Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction while achieving contractual SLAs.
  • Operate cohesively with the service desk team to maintain service levels.
  • Log all work undertaken via a Service Desk Reporting Tool and keep it up to date with accurate and clear incident details and remedial actions taken.
  • Provide technical expertise and assistance on project assignments.

Requirements:

  • Ability to work alone and unsupervised, taking the initiative when necessary.
  • Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool.
  • Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10.
  • Excellent support experience with mobile devices, e.g. tablets and smartphones running iOS and Android OS.
  • Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support.
  • Good knowledge of TCP/IP and Network configuration at a Desktop OS level.
  • Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities.
  • Previous experience in the creation of technical support documentation.
  • Enterprise support of Microsoft Office 365, desktop, and Admin.
  • ITIL.
  • Exposure to Infrastructure technologies – Server, Networks, etc.
  • Working knowledge of Mac OSx, latest Windows OS (preferably A+, MCP, or MCSE qualified), and related Office applications.
  • Basic experience of Support/administration of Windows servers.
  • Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS).
  • Installation, configuration, and troubleshooting of hardware and software.

Preferred Qualifications:

  • Minimum 3-5 years' experience in 1st and 2nd level Support, at least 3+ years at level 2.