Customer Service Representative

3 weeks ago


Darlington, Darlington, United Kingdom Bannatyne Health Club Full time
About the Role

We are seeking a highly skilled and customer-focused Spa Customer Service Agent to join our dedicated team at Bannatyne Health Club.

Key Responsibilities
  • Provide exceptional customer service to spa clients, ensuring a positive and memorable experience.
  • Handle inquiries and complaints via various channels, including email, phone, and live chat.
  • Investigate and resolve queries in a timely and professional manner.
  • Manage spa bookings, including making and amending reservations.
  • Support colleagues during busy periods and contribute to a positive team environment.
  • Participate in team meetings, training sessions, and professional development activities.
Requirements
  • Strong written and verbal communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work collaboratively with colleagues to achieve common goals.
  • Self-motivation and ability to work independently.
  • Commitment to providing exceptional customer service and understanding customer needs.
  • Ability to adapt to changing priorities and remain flexible in a dynamic environment.
What We Offer
  • B-Fuelled - complimentary lunch or breakfast.
  • Flexible schedule.
  • 28 days annual leave, increasing with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person after 2 years of service.
  • Discounted spa treatments and products.
  • Discounted meals and beverages.
  • Career and personal development training.
  • Mental health, well-being, and EAP services.
  • Length of service awards and staff bonuses.
About Bannatyne Health Club

Bannatyne Health Club is dedicated to providing top-tier health and wellness services, committed to improving the quality of life for our members. Our team is integral to delivering excellent customer service, and we ensure to provide everyone with further opportunities to develop their knowledge and skills.



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