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Technical Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom SCC Full time

Position Overview:

The IT Support Engineer role at SCC is a permanent opportunity designed for individuals who excel in providing technical assistance and support for computer systems and peripherals. This position offers a competitive salary along with a comprehensive benefits package, including opportunities for paid volunteering.

Work Schedule:

  • Flexible working hours available from Monday to Friday.
  • Core hours arrangement can be discussed.

Interview Process:

The selection process consists of two stages to ensure the best fit for the role.

Why Work with SCC?

  • Emphasis on an inclusive workplace culture.
  • Attractive salary and benefits structure.
  • Options for hybrid working arrangements.
  • Focus on career advancement and continuous learning.
  • Be part of Europe's largest privately-owned IT organization.

Role Responsibilities:

  • Deliver high-quality support to resolve assigned technical issues.
  • Adhere to company and client protocols.
  • Provide effective solutions for technical challenges.
  • Assist in the evaluation and documentation of new solutions.

Required Skills and Experience:

  • Proven experience as an IT Support Engineer, particularly in hardware and software troubleshooting.
  • Experience in site-based roles with knowledge of printers and electromechanical systems.
  • Proficient in network systems, Microsoft Office, Windows, and related technologies.
  • Strong analytical and problem-solving abilities in hardware repair scenarios.