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Youth Support Assistant – Community Engagement
3 months ago
Position Overview: The Youth Support Assistant will play a crucial role in providing relationship-centered assistance to adolescents and families within the community, aiming to foster positive outcomes consistent with the values and principles upheld by Includem.
Key Responsibilities:
- Service Delivery: Build meaningful relationships and deliver outcome-focused support to young individuals and their families, ensuring the involvement of all relevant stakeholders.
- Be accessible to young people and families during critical moments.
- Engage with young individuals to explore their values and attitudes, affirming their feelings and ideas while nurturing their learning.
- Contribute actively to case progression, helping young people and families recognize their progress.
- Assess and respond effectively to situations where young individuals or families may be at risk.
- Participate in the includem Helpline evening service, ensuring support is available around the clock.
- Respond to inquiries from young people and families via the Helpline, sourcing support from designated teams and offering solutions where necessary.
People Engagement:
- Understand the various coping mechanisms utilized by young individuals and their families in managing stress and emotions, responding appropriately.
- Exhibit professional resilience when addressing sensitive or challenging matters.
- Employ a strengths-based approach to empower individuals facing difficulties, ensuring resources are available to sustain positive changes.
- Establish trusting, open, and non-judgmental relationships with young people and their families.
- Collaborate within a team to provide comprehensive support around individual young people and families.
- Value the contributions of broader stakeholders in delivering includem services.
Influence and Empowerment:
- Empower young individuals and families to make informed decisions.
- Assist young people in effectively communicating with others.
- Work collaboratively with young individuals to identify goals aligned with well-being indicators, positively influencing their progression.
- Reflect on practices, share insights, and promote continuous improvement within the team.
- Understand the includem intervention framework and key service delivery aspects.
- Model appropriate professional standards and boundaries for others.
- Ensure a high-quality service is consistently delivered to young people and families.
- Recognize the impact of your actions on others and how they perceive you.
Resource Management:
- Follow direction from the lead worker and participate in resource allocation to effectively meet the needs of young people and families.
- Maintain accurate and timely records and reports.
- Ensure support is delivered in accordance with established guidelines.
Quality Assurance:
- Be accountable for the quality of your work and provide evidence of this work effectively.
- Engage in formal supervision and continuous professional development.
- Develop creative solutions to challenges faced by young people and families.
Essential Qualifications:
- Experience in engaging vulnerable young individuals and families who have encountered challenging life circumstances, supporting them towards positive change.
- Ability to identify crisis situations and determine appropriate interventions.
- Flexibility in responding to the evolving needs of young people and families.
- Capability to provide emotional, practical, and social support.
- Ability to document and evidence practice effectively.
- Commitment to delivering a relationship-based intervention model.
- Understanding and application of organizational values aligned with professional practice standards.
Core Values: Respect, Collaboration, Participation and Dignity, Empowerment.
Additional Requirements: Willingness to pursue SCQF Level 3 or relevant professional qualifications for registration. Access to a vehicle for work purposes is essential. Strong organizational, planning, and communication skills are required.
