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General Manager's Executive Assistant

3 months ago

Belfast, United Kingdom Lamington Group Full time £50,000
Role Overview

As an integral part of the Lamington Group, you will play a pivotal role in fostering a vibrant community within our innovative hospitality spaces. Your efforts will ensure that our guests feel a sense of belonging, even when they are away from home.

Key Responsibilities
  • Team Development: Mentor and guide your team, empowering them to excel in their roles while supporting their professional growth through tailored objectives and personal development plans.
  • Online Reputation Management: Oversee our digital presence by actively engaging with guest feedback and reviews, ensuring a positive online image.
  • Conflict Resolution: Address guest concerns with empathy and a thoughtful approach, turning challenges into opportunities for improvement.
  • Housekeeping Oversight: Assist the General Manager in the effective management of the housekeeping department, ensuring high standards of cleanliness and service.
  • Talent Acquisition: Participate in the recruitment, onboarding, and training of new team members, contributing to a strong and capable workforce.
  • Sales Enhancement: Identify potential sales opportunities and equip your team with the skills to capitalize on them.
  • Management Support: Be available for management duties as needed, demonstrating flexibility and commitment to the team's success.
  • Leadership: Exhibit compassionate leadership qualities while driving performance and maintaining a positive work environment.
  • Hospitality Experience: Bring your background in hospitality management to a dynamic property, ensuring exceptional service delivery.
  • Crisis Management: Remain composed and effective in high-pressure situations, demonstrating strong problem-solving skills.
  • Time Management: Exhibit excellent timekeeping and organizational skills to ensure smooth operations.
  • Brand Vision Communication: Confidently present and convey the brand's vision to both team members and guests.
  • Technical Proficiency: Utilize relevant property management software and Microsoft Office with competence and confidence.
  • Language Skills: Possess excellent English communication skills, with additional languages considered an asset.

This position requires a commitment of 40 hours per week, with the potential for involvement in various locations as the company expands. We are dedicated to fostering an inclusive workplace and will monitor community backgrounds as part of our commitment to equality in employment.