Customer Service Representative
2 days ago
Job Summary:
Berry Recruitment is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Call Centre Specialist, you will be responsible for providing exceptional customer service to our clients, responding to emergency and routine calls, and ensuring the integrity and accuracy of all information held.
Key Responsibilities:
- Respond to Emergency and Routine Calls: Respond to emergency and routine calls received by the Control Centre in a calm, efficient, sympathetic, and helpful manner in accordance with procedures and policies.
- Make Emergency Calls: Make emergency calls to all 3 emergency services and doctors, district nurse, or contacts, dependent on the individual person's need at the time of the call.
- Record and Log Calls: Ensure all records are inputted accurately, that calls received are logged, and complete other administrative duties required as part of the role.
- Customer Enquiries: Respond to customer enquiries efficiently and deal with Out of Hours calls for East Devon and Teignbridge District Council.
- Equipment Maintenance: Program, clean, and prepare equipment as per manufacturers' guidelines ready for installation.
- Lone Working Monitoring: Monitor staff and corporate clients, responding to GPS devices, and provide location information where available.
- Booking and Data Checks: Book in new installations, data checks, and equipment faults.
- Accurate Record Keeping: Accurately record all actions taken and information relating to all services provided by the Home Safeguard service.
- Adherence to Policies: Adhere to Council policies, particularly Data Protection, Safeguarding, and Health and Safety.
- Continuous Learning: Develop and maintain a comprehensive knowledge of telecare equipment, related sensors, and associated technologies.
- Customer Focus: Ensure that Home Safeguard offers a customer-focused service using systems thinking principles.
- Equalities and Diversity: Support the Council's approach to equalities and diversity, ensuring that our services and policies identify, address, and promote the needs of our diverse community.
- Health and Safety: Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy.
- Policies and Procedures: Ensure awareness and compliance with the Council's policies, Code of Conduct, and Constitution.
- Risk Management: Evaluate and assist in managing risk within the service.
Requirements:
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability to perform the duties of the job.
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