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Hospitality Operations Supervisor
2 months ago
As a Hospitality Supervisor, you will play a crucial role in ensuring that our clients receive exceptional service and that our hospitality operations run smoothly. Your leadership will be key in fostering a culture of excellence and customer satisfaction.
Key Responsibilities- Ensure the hospitality team consistently delivers outstanding customer service.
- Promote a positive and proactive approach to customer requests, aiming to exceed expectations.
- Monitor daily service standards and communicate essential information and training to the team.
- Manage orders with designated suppliers efficiently.
- Gather and relay customer feedback to enhance service quality.
- Continuously seek opportunities for service improvement and innovation.
- Ensure compliance with all legal and company health, safety, and hygiene standards.
- Oversee room setups according to operational requirements.
- Collaborate with the Head Chef regarding service-related matters.
- Handle equipment and cleaning supplies responsibly to minimize waste.
- Ensure all cleaning tasks are completed as per the weekly schedule.
- Maintain accurate Food Safety records.
- Respond promptly to customer inquiries and requests.
- Adhere to environmental policies and procedures.
- Proven experience in a similar hospitality role.
- Strong people management skills.
- Ability to analyze and utilize financial and commercial data effectively.
- Excellent communication abilities.
- Good literacy and numeracy skills.
- Proficient in Microsoft Office applications.
- Self-driven and capable of working independently as well as part of a team.
Restaurant Associates is dedicated to providing exceptional hospitality through our food, beverages, and services. We collaborate closely with our partners and clients to achieve remarkable outcomes. Our passionate hospitality professionals strive for excellence in delivering dining experiences in leading workplaces and iconic cultural venues.
