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Front of House Server

2 months ago

Exeter, Devon, United Kingdom Bill's Team Members Full time

Job Summary

We are seeking a skilled and enthusiastic Front of House Server to join our team at Bill's Café and Bar. As a Front of House Server, you will be responsible for delivering exceptional guest experiences by hosting with flair and personality. You will be the face of our restaurant, ensuring that every guest feels welcome and valued.

Key Responsibilities

Menu Knowledge and Restaurant Layout

Develop a comprehensive understanding of our menu, promotions, drinks specifications, and restaurant layout. This will enable you to provide accurate information to guests and ensure a seamless dining experience.

Take Ownership of the Floor

Assume responsibility for the floor, showcasing a proactive and dedicated approach to duties. This includes overseeing tasks, managing responsibilities effectively, and performing additional duties assigned by management.

Bar Knowledge and Cross-Training

Be cross-trained on the bar to provide assistance when needed and support with maintaining high cleaning standards. This will enable you to create a flexible working environment and provide exceptional service to our guests.

Welcoming Guests and Providing Feedback

Assist in welcoming guests to the café and bar, giving them a great first impression and setting the tone for their visit. Provide feedback to managers regarding any guest comments, positive or negative, to enhance overall service quality.

Health and Safety and Company Updates

Adhere to Bill's Allergy procedures and legislation guidelines at all times, ensuring the safety of guests with allergies and dietary requirements. Keep informed of all company and restaurant-specific updates by attending meetings or utilizing other communication channels.

Cleanliness and Maintenance

Diligently maintain cleanliness in all front-of-house areas, including regular checks on guest toilets, to present all indoor and outdoor restaurant areas in the best possible way.

Continuous Learning and Safe Working Practices

Exhibit a commitment to continuous learning and adherence to correct procedures and operating systems. This includes staying informed about Bill's specific protocols and incorporating safe working practices into daily responsibilities.

Benefits and Rewards

We offer a range of benefits and rewards to our team members, including:

  • Staff food whilst on shift
  • Continued development and training in role
  • Extra holiday allowance for length of service, up to 5 extra days after 5 years
  • Cycle to Work Scheme
  • Discounts on gym membership and access to discounts on 100s of retailers, health, entertainment, travel & more

What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.