Service Desk Support Specialist

3 weeks ago

Belfast, United Kingdom Enso Recruitment Full time £28,000
Service Desk Analyst Job Description

Enso Recruitment is partnering with a dynamic Software Company to recruit a Service Desk Analyst in Belfast. If you have the skills and experience required for this role, please read on to learn more.

The Role

We are seeking a highly motivated and organized Service Desk Analyst to join our client's dynamic team. As a Service Desk Analyst, you will be responsible for providing first and second-line support for software, hardware, and network issues to end-users, ensuring timely resolution.

  • Manage the onboarding and offboarding process, ensuring all systems and access rights are properly configured for new joiners and securely removed for leavers.
  • Assist with routine audits of IT systems and processes to ensure compliance with internal policies and external regulations, particularly in data protection and cybersecurity.
  • Support disaster recovery planning and execution, including regular testing and updates to business continuity plans.
  • Coordinate with third-party vendors for hardware repairs, software issues, and service upgrades, ensuring minimal downtime for end-users.
  • Implement and monitor security protocols to ensure the company's IT infrastructure is protected from both external and internal threats.
  • Provide support and guidance for remote users, ensuring a smooth experience with remote desktop and VPN technologies.
  • Collaborate with operational departments and DevOps teams on IT-related needs for specialized projects, including system integrations and process automation.
The Person

We are looking for a candidate with 1-2 years of experience in an IT support or Service Desk position. The ideal candidate will have proficiency in Office 365 administration, Teams, Exchange Online, SharePoint, and Defender. Hands-on experience in Azure services administration and support is also required.

  • Strong laptop and hardware troubleshooting skills, with the ability to escalate to vendors and manage repair tickets when necessary.
  • Experience with ITSM tools such as Jira or similar platforms.
  • Excellent problem-solving skills.
  • Excellent verbal and written communication skills, particularly when supporting users in hybrid and multi-location environments.
  • A proactive mindset, with a focus on identifying and implementing continuous improvement opportunities.
What We Offer

Our client offers a competitive salary, hybrid & flexible working options, pension program, personal development, and a comprehensive benefits package. If you are interested in finding out more, please hit Apply Now today.

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