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Service Desk Operations Coordinator
2 months ago
Job Summary: We are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Sheridan Ward Recruitment Services.
About the Role: As a Service Desk Administrator, you will be responsible for managing and maintaining stock control, providing weekly updates and reports, logging incoming calls for service support, scheduling engineers, and ordering parts to be delivered to site.
Key Responsibilities:
- Stock Control Management: Manage and maintain accurate stock levels, ensuring that all necessary parts and materials are available for engineers to complete their tasks.
- Reporting and Communication: Provide weekly updates and reports to the team, highlighting any issues or concerns that need to be addressed.
- Service Support: Log incoming calls for service support, ensuring that all issues are documented and assigned to the relevant engineer.
- Scheduling: Schedule engineers to complete tasks and ensure that all necessary resources are available.
- Parts Procurement: Order parts to be delivered to site, ensuring that all necessary materials are available for engineers to complete their tasks.
Requirements:
- Excellent Communication Skills: Strong communication skills are essential for this role, as you will be working closely with engineers and other stakeholders to resolve issues and complete tasks.
- Organizational Skills: You will need to be highly organized and able to prioritize tasks effectively, ensuring that all deadlines are met and tasks are completed to a high standard.
- Technical Skills: You will need to have a good understanding of technical systems and processes, as well as the ability to learn new systems and processes quickly.
What We Offer:
- Competitive Salary: We offer a competitive salary and benefits package, including annual leave and bank holidays.
- Opportunities for Growth: We are a growing company, and we offer opportunities for growth and development for our employees.
- Collaborative Team Environment: We have a collaborative team environment, where everyone works together to achieve our goals.
