Data Operations Specialist

2 months ago

London, Greater London, United Kingdom Endeavor Full time

About the Role

Frieze, a leading platform for modern and contemporary art, is seeking a skilled Data Operations Specialist to join its Data and Insights Team. As a key member of the team, you will play a crucial role in transforming how data systems and digital platforms drive the business.

The ideal candidate will have a strong understanding of data models, relational database structures, and data processing, manipulation, and validation. Experience with SQL, data warehousing technologies, and email marketing platforms is highly desirable.

Key Responsibilities Include:

  • Deliver integral business-as-usual (BAU) data services to the organization.
  • Create procedures in the data warehouse using SQL to optimize BAU data-related tasks.
  • Ensure high standards of support for all internal users of the CRM.
  • Facilitate the use and awareness of the CRM and other supplementary data systems.
  • Work with internal stakeholders to segment and steward new contacts through the CRM.
  • Manage the scheduling, segmentation, and delivery of data selections for email marketing campaigns.
  • Identify data barriers to optimal cultivation of Frieze's audiences and proactively seek methods to address and improve them.
  • Regularly create and execute processes to cleanse and standardize data in the CRM.
  • Monitor data quality in the CRM and deliver database training where knowledge gaps arise.
  • Ensure that data is being processed in compliance with data protection laws.
  • Execute data processes that arise through Data Subject Rights.
  • Understand the organization's usage of the CRM and make recommendations to the CRM Operations Manager on system improvements.
  • Establish and maintain thorough documentation of the BAU processes that the CRM Operations team manages.
  • Work with the wider Data and Digital department to drive a culture of data-led decision making.
  • Deputize for the CRM Operations Manager as required.

You Will Have the Following Strengths:

  • CRM experience
  • Demonstrable proficiency with SQL
  • Experience of data warehousing technologies and architecture
  • Understanding of data models and relational database structures
  • Experience of data processing, manipulation, and validation
  • Advance knowledge and usage of Microsoft Excel
  • Expert knowledge in GDPR and its implementation
  • Knowledge of segmentation, marketing automation, and audience engagement strategies
  • Experience of using email marketing platforms
  • Experience of processing data for events
  • Experience of using Sugar CRM

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