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Motor Claims Handler
2 months ago
Yolk Recruitment Ltd is partnering with a leading data-driven insurance provider based in Cardiff to find a skilled Motor Claims Handler to join their team.
The company delivers top-notch car and travel insurance services, working with key clients in the UK. They offer a range of functions including customer service, claims handling, underwriting, and pricing.
Key Responsibilities- Proactively manage a portfolio of motor claims, including both first and third-party claims.
- Assess indemnity, liability, and quantum to determine appropriate action.
- Identify and refer any potential fraud indicators.
- Negotiate settlements and ensure claims are resolved efficiently.
- Deliver outstanding service to customers and build strong relationships with third parties and suppliers.
- Ensure compliance with the company's regulatory and legislative requirements.
- Contribute ideas to improve operational processes within the claims team.
- Support the Claims Team Leader with day-to-day activities.
- Maintain high standards in service, productivity, and quality to meet company expectations.
- Experience working in a motor insurance claims environment (desirable but not essential).
- Strong communication skills, with the ability to build rapport with customers, third parties, and suppliers.
- An analytical mindset, with the ability to interpret data and identify trends to inform decisions.
- Self-motivation and the ability to work effectively within a team framework.
- Competitive salary - £26,000 (depending on experience)
- 33 days annual leave (25 days + 8 bank holidays), increasing to 34 days with length of service
- Hybrid working model (2-3 days in the office, the rest remotely)
- Nest Pension scheme
- Professional training and qualification opportunities
- Group social events (optional)
- Refer a friend scheme
