Case Administrator

4 weeks ago

Birmingham, Birmingham, United Kingdom Gambling Commission Full time
Job Title: Case Administrator

We are seeking an experienced Administrator to join our team in Birmingham, on a fixed-term contract. As the Casework Administrator, you will contribute to the crucial work of our casework and investigations secretariat function.

The Benefits:
  • Salary of circa £26,000
  • Civil service pension, with an employer contribution rate of 27%
  • Flexible working
  • Hybrid working, specific guidelines are to be agreed with line manager
  • 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days' extra annual leave
Key Responsibilities:
  1. Support the IMG CMG Co-ordinator in ensuring that all secretariat functions are delivered including effective planning, resourcing, monitoring, reporting and risk management
  2. Attendance and administrative support at meetings including drafting agendas & minute taking
  3. Liaise with internal colleagues at all levels of the organisation
  4. Assist in the delivery of quality assurance, including monitoring the delivery of case files and actions arising from meetings
  5. Working to tight deadlines and targets whilst managing a demanding administrative workload
  6. Ability to arrange a high volume of meetings at short notice
  7. Updating various action/tracker logs and tasks which are spreadsheet based and monitoring of numerous outlook inboxes
  8. Proof reading and letter preparation to support the IMG CMG Co-ordinator
  9. Provide support to Directors in Operations when required
  10. Assist with the monitoring & admin of illegal markets & criminal work
  11. Assist with ad hoc projects
Person Specification:
  • Essential:
    • Experience of administrative work
    • Experience of minute or note taking
    • Ability to learn quickly and to think laterally and anticipate responses or actions in advance to ensure smooth workflow and follow up with the IMG and CMG Co-ordinator, Directors or colleagues
    • Excellent planning and organisational skills with the ability to recognise and manage priorities
    • Ability to monitor workflows and allocation of work based on existing caseload
    • Ability to work with individuals at all levels of the Commission and able to strengthen existing relationships with external stakeholders
    • Previous experience working to tight deadlines and targets and managing a demanding administrative workload
    • Accurate typing ability
    • Fully conversant with Microsoft Word, Excel, PowerPoint, the internet and Outlook to an intermediate level
    • Audio typing experience
    • Work and communicate with team and manager in a confident manner
  • Desirable:
    • Project management experience in an operational environment
    • Good working knowledge of regulatory environments/operations
    • Proven analytical skills with ability to summarise and communicate complex information and identify key points
Our Ways of Working:
  • Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.
  • Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.
  • Respectful: We recognise every colleague's contribution.
  • We give each other timely constructive feedback. We all encourage challenge.
  • Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.
  • Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude.
About Us:

Set up under the Gambling Act, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

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