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Fire Systems Engineer

2 months ago

Gillingham, Kent, United Kingdom CV Library Full time
Fire Technical Support Engineer

Job Summary:

We are seeking a highly skilled Fire Technical Support Engineer to join our team. As a key member of our Service Engineering Team, you will be responsible for providing technical support and maintenance services for fire detection, voice alarm, and gas suppression systems.

Key Responsibilities:

  • Conduct routine maintenance and service on fire detection, voice alarm, and gas suppression systems.
  • Undertake complex fault finding on system software, field devices, and cabling.
  • Provide technical support to service engineers in the field.
  • Participate in a 24/7 escalation phone support rotation and attend sites as needed to rectify system failures.
  • Undertake System Condition surveys and producing reports.
  • Complete Cause & Effect testing and recording results.
  • Carry out software back-ups of sites and storage of the software.
  • Demonstrate leadership and a role model approach by leading by example within the engineering team.
  • Support the team to ensure high levels of customer service and engineering capability.

Requirements:

  • Proven experience in fire system engineering.
  • Commissioning grade trained on at least one major life safety product.
  • A proactive and can-do attitude with a willingness to share experience and knowledge to help develop team members.
  • Expertise in servicing fire detection, voice alarm, and gas suppression systems.
  • Ability to perform complex fault finding on system software, field devices, and cabling.
  • Excellent technical support skills for field service engineers.
  • Willingness to travel within London and the South East as required.
  • Willingness to work in central London and during unsociable hours, including nights and weekends, when required.

About Us:

Our client is a well-established Fire & Security Company who specialise in Technical Systems design, installation and maintenance of highest quality covering London, the Southeast and across the Country. The quality of their work is to a level of excellent with professional after-sales service which has allowed them to build the business on recommendations alone.