Freight Forwarding Specialist

4 weeks ago


Felixstowe, Suffolk, United Kingdom Reed Full time
Customer Services - Forwarding Assistant

Reed is seeking a highly skilled Freight Forwarding Specialist to join our team. As a key member of our logistics team, you will be responsible for planning and executing all operational activities for freight forwarding clients.

Key Responsibilities:

  • Contract Management: Manage day-to-day operations with suppliers to meet contracted standards.
  • Customer Management: Execute orders within agreed lead times and handle customer complaints effectively to prevent recurrence.
  • Strategy Implementation: Identify and promote commercial opportunities to enhance customer experience.
  • Continuous Improvement: Implement operational improvements that deliver service enhancements and/or cost benefits.
  • Performance Monitoring: Ensure delivery targets and customer satisfaction levels are met or exceeded.

Requirements:

  • Experience: Previous experience working in logistics, preferably within a 3rd Party Logistics Organisation.
  • Knowledge: Strong understanding of freight forwarding, including ocean, air, and road freight. Familiarity with HMRC processes including CDS.
  • Skills: Ability to effect change within 3PL organisations, excellent collaboration skills, and the ability to build effective relationships that deliver business benefits.
  • Personal Qualities: High attention to detail, excellent communication skills (both written and oral), and a proactive, can-do attitude.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Dynamic and supportive work environment.

To be considered for this role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.



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