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Sales Associate

2 months ago

ChesterleStreet, Durham, United Kingdom Moss Full time
About Us

Moss is a leading menswear brand with a rich history and a passion for crafting high-quality clothing. Our vision is to be admired for our craft, experience, and sustainability, and to be desired by our customers and loved by our people.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, following the Moss Essential Steps of Service, and actively greeting, listening, and confidently offering individual bespoke advice to customers.

Key Responsibilities
  • Deliver an exceptional customer experience, following the Moss Essential Steps of Service
  • Strive for high productivity, seizing each opportunity to maximise sales and services goals
  • Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store
  • Aware of external opportunities that could improve store performance and provide the best customer experience
  • Assist store management with stockroom and back area housekeeping
About You
  • Reflects the aesthetic of Moss through personal style and presentation
  • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes
  • Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships with colleagues & customers
Rewards & Benefits
  • Employee Discount: 70% discount across all our stores
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus
  • Season Ticket Loan: Financial support for commuting
  • Cycle to Work Scheme: Encouraging eco-friendly travel
  • Discounted Gym Membership with PureGym: Promoting physical health and fitness
  • Life Insurance: Providing peace of mind for colleagues
  • Ongoing Development: Tailored to suit your career ambitions from day one
  • Access to Moss Learning: An online learning platform for skill enhancement
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates
  • New Baby Gift: Celebrating important personal milestones of colleagues