Application Consultant

1 month ago

Brierley Hill, Dudley, United Kingdom WorkWave Full time
WorkWave is seeking a talented Application Consultant to support the implementation of our software and ensure an excellent customer experience.

This role is responsible for providing high-quality professional services consultancy services to customers, achieving operational outcomes, and maintaining a positive customer experience.

Key Responsibilities:
  • Implementation of software in line with the contract and statement of work.
  • Develop an understanding of each assignment according to defined customer requirements and provide professional and timely advice accordingly.
  • Develop customer systems according to the agreed methodology ensuring compliance with company system build and documentation standards when and where appropriate.
  • Communicate fully with customers regarding requirements and specifications.
  • Support the customer through business change using technology and process improvements.
  • Work with the Project Leaders & managers to ensure the successful delivery of a project and highlighting any risks or issues that may impact this.
  • Maintain a high level of governance; ensuring stage gates task lists are completed within the SLA.
  • Proactively keep up to date with relevant legislation.
  • Maintain knowledge of company products, product releases, services, methodologies, policies, procedures, and customers.
  • Consistently deliver expert knowledge of WorkWave products and services.
  • Identify additional commercial opportunities and communicate to the appropriate level.
  • Accountability for your individual revenue and utilization target and ensuring that these are met in line with the business plan.
  • Promote a positive image of WorkWave at all times and maintain the highest standards of professional conduct and personal appearance at all times.
  • Comply with all company policies and procedures.
  • Undertake any other tasks and responsibilities as reasonably delegated by your Manager in light of skill set and capabilities in order to maximize the company's goals and objectives.
Requirements:
  • 0-3 years consultancy or software implementation experience.
  • Excellent communication skills, both written and verbal.
  • Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams.
  • High-level facilitation and negotiation skills.
  • Demonstrable experience of commercial decision making.
  • Presentation Skills, organizations skills, and problem-solving skills.
  • Timegate, Timegate+, and/or Templa CMS experience preferred.
  • Ability to travel to the Brierley Hill, our UK office regularly. In addition to traveling to customer sites.
About Us:

We are a laid-back but buttoned-up company that offers a casual work environment and remote work flexibility. We have a passion for developing creative, innovative best-in-class solutions that directly contribute to the success of our customers.

We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses.

We openly accept others as they are and build strong partnerships based on trust.

Teamwork and collaboration are key to helping our colleagues and customers solve their challenges.

We are an energetic, fun, naturally inquisitive, and eager team that invites you to join us.

We promote a healthy work-life balance and provide employees with the flexibility of collaborating in the office or working virtually if desired.

Our teams are well-versed at working collaboratively in a fully virtual environment.

We have employees in over 30 states, 7 countries, and many regional offices - each with their own set of perks and opportunities to give back to the local community.

We value diversity and care deeply about our products, clients, our communities, and each other.

We offer a robust benefits package, including 25 days holiday plus an additional 5 days of flexible time off.

We provide comprehensive financial protection, wellbeing benefits, enhanced maternity, paternity, and adoption leave and pay, retail discounts, and technology benefits.

We encourage our employees to grow with us and provide access to extensive video libraries for soft skill and role-specific training available 24/7 and live trainings throughout the year.

We are a 10-time winner of Best Place to Work in New Jersey by NJBiz and have been recognized with multiple awards for our outstanding products, growth, and culture.

We are an equal opportunity employer and welcome applicants from diverse backgrounds.

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