Service Technician

4 weeks ago


Halifax, Calderdale, United Kingdom Leaf Home Full time
Job Title: Service Tech Canada

At Leaf Home, we're committed to providing exceptional customer service and ensuring the safety and livability of our customers' homes. As a Service Tech Canada, you'll play a critical role in delivering outstanding service to our customers, providing expert advice, and ensuring the highest level of satisfaction.

Key Responsibilities:
  • Visit customer homes to provide service to installed gutter protection systems
  • Perform necessary services to gutter protection systems based on logged service tickets and onsite inspections
  • Services may include pitch correction, caulking, basic softlift, and fascia repairs, and reinstalling sections of gutter protection systems
  • Log services performed in the service ticket system accurately and timely
  • Proactively engage with customers to provide an outstanding customer service experience
  • Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures
  • Maintain a valid driver's license
Requirements:
  • Experience in basic remodeling, construction, or other related fields
  • Active and valid driver's license
  • Reliable truck, van, or SUV that can carry ladders
  • Multi-height and adjustable ladders (28+ feet in height)
  • Functioning tools, including drills, speed squares, saws, or grinders
  • Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment
  • Excellent verbal and written communication skills
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues
Preferred Qualifications:
  • Prior experience in gutter and/or gutter protection system installation, repair, or inspection
What We Offer:
  • Industry-leading compensation package
  • Fully paid Medical, Dental, and Vision benefits after 90 days
  • 401k Savings Plan
  • Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
  • Childcare benefits to support families
  • Endless opportunity for growth and advancement
About Leaf Home:

Leaf Home is a leading provider of home improvement solutions, dedicated to making a difference in the lives of our customers. We're committed to building a welcoming and inclusive workplace, where our employees can grow and thrive. As a certified Great Place to Work and a multi-year recipient of Top Workplaces USA, we're proud of our reputation for excellence and our commitment to our employees' growth and success.


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