Support Administrator

3 weeks ago

Cheltenham, Gloucestershire, United Kingdom Iress Limited Full time

We are a leading provider of technology solutions to the financial services industry, with a strong reputation for delivering high-quality products and services. As a Product Support Administrator at Iress Limited, you will play a critical role in ensuring the success of our customers by providing exceptional administrative support.

Key Responsibilities
  • Provide comprehensive administrative support to customers, including managing customer accounts and resolving queries in a timely and efficient manner.
  • Collaborate with internal departments, such as Finance, Support, and Product Management, to ensure seamless communication and delivery of services.
  • Log customer calls and account amendments on our CRM database, ensuring accurate and up-to-date records.
  • Exceed customer expectations through a quality-driven, efficient service, resulting in high levels of customer satisfaction and loyalty.
  • Participate in our Short-Term Incentive and Recognition program, which rewards outstanding performance and contributions to the team.
  • Enjoy a range of benefits, including 8 paid days per year to extend your weekends, 25 days annual leave, and a flexible work policy.
  • Take advantage of our comprehensive employee benefits package, including Life Insurance and Private Medical.
  • Be part of a globally recognized company that promotes diversity, equity, and inclusion, and is proud to be a WORK180 Endorsed Employer.

We are committed to creating a workplace that values and supports all employees, regardless of their background, identity, or circumstances. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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