Site Services Specialist
1 month ago
About the Role
We are seeking a highly motivated and organized Site Services Specialist to join our team at Ricoh. As a key member of our team, you will be responsible for delivering exceptional customer service by providing support in our print and mail room function.
Key Responsibilities
- Deliver an efficient Print Room Service and Service Bar to meet agreed SLAs and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- Deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- Ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLAs, and KPIs.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS procedures and guidelines.
Requirements
- IT literate
- Team-oriented, pro-active, open-minded team player
- Print room/docuware experience
- Good organizational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- To be professional and presentable in uniform at all times
What We Offer
- An excellent package with solid basic, strong bonus, and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan, and more.
- Opportunity to join a global company
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