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Spanish Speaking Customer Service Team Leader

2 months ago

Weybridge, United Kingdom Focus Resourcing Full time

Job Title: Spanish Speaking Customer Service Team Leader

Job Type: Permanent

Location: Hybrid working

Job Description:

We are seeking a highly skilled and experienced Spanish Speaking Customer Service Team Leader to join our team at Focus Resourcing. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage a team of customer service representatives to handle customer inquiries and resolve issues in a timely and professional manner.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Train and coach team members to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
  • Collaborate with other teams to ensure seamless customer service delivery.

Requirements:

  • Fluent in Spanish and English, both verbal and written.
  • Previous experience in a team leading or management role, preferably in a customer service or account management field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.